Platform Terms of Use

1.1 Denti Note provides dentists, dental hygienists and dental assistants with mobile and web tools for documenting dental visits. The Platform supports recording visits and generating transcripts with speaker labels and timestamps, draft clinical notes, dental charts and other documents using available templates. Users can review the results in the app and edit supported documents in the web workspace, with patient records and linked visits available through supported patient-management features. These outputs are drafts for professional review and correction; they do not replace clinical judgment or the practitioner’s recordkeeping responsibilities.

1.2 The version of the Denti Note app may be upgraded from time to time to add support for new functions and services. We do not guarantee that upgrades will be provided or that any particular feature, version or device compatibility will be maintained. Except where an applicable BAA or non-waivable law requires otherwise, we are not liable for losses arising from an upgrade or feature change.

1.3 In order to allow you to access and use our Services, we need to perform scheduled or unscheduled repairs and maintenance. We endeavour to give you notice as soon as practicable. If such situations cause an interruption of your access to or usage of Denti Note for a reasonable duration, we shall not bear any liability to you and/or to any third parties. Additionally, please note that Apple is not obligated to provide any maintenance, technical or other support for Denti Note.

1.4 If we offer beta or evaluation features, they may be incomplete or unreliable. We do not warrant their accuracy or reliability and, except where an applicable BAA or non-waivable law requires otherwise, are not liable for losses arising from their use. Beta-related logging or analysis remains subject to the Privacy Policy, any applicable BAA and applicable law; this section does not authorize independent use of protected health information for product improvement.

1.5 We may suspend or discontinue the Services for operational, security, legal or business reasons. Except where an applicable BAA or non-waivable law requires otherwise, we do not guarantee their continued availability and are not liable for losses arising from suspension or discontinuation. We will provide any notice required by an applicable BAA or applicable law.

1.6 We may email verification codes for account access and acknowledgments or delivery notices for data requests. If you select “Edit on Desktop,” we may email a link to the selected result in the web application; that email is not sent automatically when a result is generated. The link email provides access instructions, not patient records or clinical content, and does not replace your review of the underlying result.

2.1 You may pay for a subscription plan of your choice via In-App Purchases. You can find more information about the different subscription plans, its subscription fee, subscription period and features as well as the duration of any free trial period on the sign-up screen before making your purchases. Solely at our discretion, we may offer a trial period for some of the subscription plans every now and then. Where an offered free trial converts to a paid subscription, the price, billing period and conversion terms are those shown before purchase. If you do not want to continue with the paid subscription, cancel through Apple before the applicable deadline shown for your subscription. Subscriptions will automatically renew until you cancel it. Please note that removing the Denti Note app from your device does not deactivate or cancel your subscription.

2.2 In-App Purchases (including your subscription) may be used through supported Denti Note app and web features. If you make an In-App Purchase, the purchase is subject to Apple’s applicable terms. All purchases and billing matters are handled by the Apple App Store. We do not manage or control Apple’s payment processing or issue App Store refunds directly. Please submit billing disputes and refund requests for App Store purchases to Apple for review under its applicable policies and terms. Refunds are subject to Apple’s applicable procedures and any rights required by law. You are expected to read the terms and conditions governing all In-App Purchases contained in the specific Apple Media Services Terms and Conditions of your country or jurisdiction of residence. If you fail to pay the relevant charges, we may restrict access to subscription-restricted features.

2.3 We reserve the right to modify, terminate or otherwise amend our offered subscription plans (if any) at any time. You will be notified if the price of a subscription plan increases and your consent will be required to continue. Except as otherwise expressly provided for in the Terms, any price change or changes to your subscription plan will take effect in the next subscription cycle, subject to Apple’s applicable procedures and law. Information on how to manage your In-App purchases can be found on Apple's website or the Apple App Store app. Specifically, you can learn how to cancel your subscription here: https://support.apple.com/en-us/118428. Refunds or credits for partially used subscription periods are subject to Apple’s applicable procedures and law. Following any cancellation, you will continue to have access to the Denti Note app and supported web features through the end of your current billing period.

3.1 An account is required. You register or sign in using an email verification code, and must provide accurate account and profile information and keep it current. Your profile may include your name, professional role, country and dental-numbering preference. You must keep access to your email and sign-in codes secure. We may reasonably verify your identity before acting on account or data requests.

3.2 You will not share your account or subscription (if any), and you will not let anyone else access your account or subscription. In the event you become aware of or reasonably suspect any breach of security, including any loss, theft, or unauthorized disclosure of your personal information, you must immediately notify us. You are solely responsible for all transactions undertaken by means of your Denti Note account, whether or not authorized by you. You shall notify us immediately and confirm in writing any unauthorized use of your account.

3.3 By downloading, installing and/or using Denti Note, you represent and warrant to us that:

(a) you are 18 years old (“Minimum Age”) or above;

(b) you have not previously been suspended or removed from Denti Note or the Apple App Store;

(c) you are not located in a region that is subject to any government embargo, or that has been designated by any government as a “terrorist supporting” region;

(d) you are not listed on any government's list of prohibited or restricted parties; and

(e) your downloading, installation, access to and/or use of Denti Note is in compliance with any and all applicable laws and regulations.

3.4 IF YOU ARE THE PARENT OR LEGAL GUARDIAN OF A CHILD UNDER THE MINIMUM AGE, PLEASE STOP YOUR CHILD FROM USING DENTI NOTE IMMEDIATELY AND CONTACT US AT SUPPORT@DENTINOTE.AI.

4.1 Subject to your complete and ongoing compliance with the Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to:

(a) install and use one object code copy of any mobile application associated with the Denti Note application obtained from a legitimate marketplace on a mobile device that you own or control; and

(b) access and use the Denti Note application and the Services.

4.2 You may use the Platform for your lawful professional dental-documentation activities, including on behalf of a practice where authorized. You must act within your training, authority and applicable professional obligations. The license does not permit resale of Platform access, bypassing subscription controls or unauthorized use of another person’s records.

4.3 No licenses or rights are granted to you by implication or otherwise, except for the licenses and rights expressly granted to you. Your license does not allow you to:

(a) reproduce, distribute, publicly display, or publicly perform the Services; (b) make a copy, rent, lease, loan, resell, sublicense, distribute or otherwise transfer the license granted to you in the Services or any Materials or any right or ability to view, access, or use any Materials;

(c) access or use the Services in violation of any usage restrictions or other limitations associated with the Services or subscriptions you have selected to access and purchase, if applicable.

4.4 Denti Note is not intended for distribution to or use in any territory where such distribution or use would violate local law or would subject us to any regulations in that territory. We reserve the right to limit our Services in any territory.

4.5 We may take proportionate measures, including a warning, removal of content that violates these Terms, or restriction, suspension or termination of access to Denti Note. Such measures remain subject to any applicable Business Associate Agreement (“BAA”) and applicable law; except to the extent required by an applicable BAA or non-waivable law, we are not liable for losses arising from them. We will give any notice required by an applicable BAA or applicable law, and may report suspected unlawful conduct to law enforcement where appropriate. These measures may apply if you:

1. are under the Minimum Age to download, install, access or use Denti Note;
2. violate these Terms, including the Prohibited Conduct provisions; or
3. fail to pay applicable subscription fees, in which case we may restrict only subscription-restricted features.

4.6 If your Denti Note account is suspended, disabled, banned or terminated, you may not create a new account or ask any other person to create a new account for you. If you think that Denti Note account was wrongfully suspended, disabled, banned or terminated, you may email us using the contact information at the end of this page. We will promptly investigate the situation and respond to you.

5.1 We or our licensors retain and exclusively own all rights, title and interest in and to the Services and its content (including the visual interfaces, graphics, artwork, photos, videos, music, sounds, text, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements and materials posted, provided or otherwise made available through the Services (“Materials”) but excluding any User Content, including all intellectual proprietary rights, whether registered or not, which include, but are not limited to, copyrights, patents, patent disclosures and inventions (whether patentable or not), trademarks, service marks, trade secrets, know-how and other confidential information, trade dress, trade names, logos, corporate names and domain names, together with all of the goodwill associated therewith, derivative works and all other rights in and to the Services. Except as expressly authorized by us under the Terms, you may not make use of, copy, reproduce, distribute, disseminate, sell, publish, circulate, modify or incorporate our intellectual property rights or the Materials in any way, whether in whole or in part. Other product and company names mentioned in the Terms may also be the trademarks of their respective owners.

5.2 We will not hesitate to take legal action against any unauthorized use of our intellectual property or Materials to protect and restore our rights. We reserve all rights not granted expressly to you in these Terms.

5.3 In the unlikely event that there is any claim made against you on the ground that the Materials infringe any third party’s intellectual property rights, please provide us with all relevant information immediately. Our contact information is at the end of this page. We, and not Apple, will carry out the necessary investigation, defense, settlement and discharge of any such intellectual property infringement claim.

6.1 All account and profile information, clinical audio recordings, patient names or identifiers, notes, edits, or other materials, whether entered, recorded, uploaded or transmitted by you through Denti Note, are collectively referred to as the “Submitted Content.” We do not independently verify or endorse the Submitted Content for clinical accuracy, timeliness, integrity or completeness. You are responsible for any Submitted Content you submit or transmit using the Services and for providing notices and obtaining permissions or consents required by applicable recording, privacy and healthcare laws. Before recording a patient, you must ensure that you have obtained the patient’s consent to the recording, or the consent of a legally authorized representative where applicable. We process Submitted Content to provide the Services, subject to our Privacy Policy, any applicable Business Associate Agreement (“BAA”) and applicable law. If we become aware of a possible violation of these Terms, we may investigate and take proportionate measures, including restricting access or removing content that violates these Terms, subject to any applicable BAA and applicable law.

6.2 Each time you submit Submitted Content, you represent and warrant that you, as an individual Platform user, are of the Minimum Age, and that as to any Submitted Content you provide, (a) you have the lawful authority and any permissions or consents required to provide it and permit the processing described in these Terms; (b) you will not knowingly submit unlawful content; (c) your submission and our permitted processing will not infringe another person’s rights; and (d) your use of the Services will comply with these Terms and applicable law. The Minimum Age applies to Platform users, not to patients described in clinical content.

6.3 You will receive Output (including transcripts, draft clinical notes, dental charts and related documents) through the app and supported web features based on your Submitted Content. We cannot guarantee complete protection against loss or corruption of data. You are responsible for retaining and backing up the clinical records your practice is legally required to maintain. We may provide reasonable support for known data-loss issues, but except to the extent required by an applicable BAA or non-waivable law, we are not liable for loss or corruption of Output or for unsuccessful restoration. Nothing in this clause limits any safeguard, data-access, return, deletion or preservation duty under an applicable BAA or law. You are responsible for reviewing, verifying and correcting transcripts and clinical Output before relying on them or entering them in patient records, including potential errors in patient association, tooth numbering and clinical statements. Recording retention, deletion and post-termination access are governed by the Privacy Policy and any applicable BAA.

6.4 Between us, you retain ownership of your Submitted Content and Output (collectively, “User Content”) to the extent permitted by law, subject to any rights of patients or other third parties. Notwithstanding your ownership of your User Content, you grant us a royalty-free, non-exclusive license to use, reproduce, modify and process User Content only as necessary to operate and provide our Services to you, including transcription and generation of clinical draft Output, and to permit service providers to do so on our behalf, subject to the Privacy Policy, any applicable BAA and law. This license does not by itself authorize publication, sale, AI model training or independent product improvement using clinical content. In the event your account is terminated, any retention or continued processing of User Content is governed by the Privacy Policy, any applicable BAA and law.

6.5 If anyone brings a third-party claim (“Third-Party Claim”) against us arising from your Submitted Content, your recording or use of the Services, or your breach of these Terms or applicable law, you will, to the maximum extent permitted by applicable law, indemnify, defend and hold us (and our direct and indirect parents, subsidiaries or related entities in the same corporate group, collectively, our “Affiliates”) and each of their respective employees, directors, members, managers, shareholders, agents, vendors, licensors, licensees, contractors, customers, successors, and assigns harmless from and against all liabilities, damages, losses, and expenses of any kind (including reasonable legal fees and costs) to the extent arising from or attributable to any of the following:

1. your unlawful or unauthorized access to or use of our Services, or Submitted Content you provide without the required rights, notices, consents or authorizations;
2. your breach of the Terms or applicable law;
3. our and/or our Affiliates' processing of User Content you submit, to the extent a Third-Party Claim results from your failure to secure the rights, notices, consents or authorizations required for its submission or processing, and not from our processing in breach of the Privacy Policy or an applicable Business Associate Agreement (“BAA”);
4. material transmitted through your device or account with your authorization or as a result of your failure to safeguard access, where that material infringes or violates another person’s rights; or
5. any misrepresentation made by you. You will cooperate as fully as required by us in the defence or settlement of any Third-Party Claim (all of the foregoing, “Claims and Losses”).

You will cooperate as fully required by us, in the defense of any Claim and Losses. Notwithstanding the foregoing, we and our Affiliates retain the right to control the defense and settlement of Claims and Losses for which indemnity is sought, and will not agree to a settlement that imposes a non-monetary obligation on you without your consent. We and our Affiliates reserve the right to assume the exclusive defense and control of any Claims and Losses. You will not settle any Claims and Losses without, in each instance, our or our Affiliate's prior written consent. This section does not require you to indemnify us for claims to the extent caused by our own breach, negligence or misconduct, or for obligations we must perform under an applicable BAA or non-waivable law, and does not limit any non-waivable cause of action you may have against us.

7.1 The Platform uses AssemblyAI for speech-to-text processing and OpenAI through a dedicated organization for clinical-note drafts, derivative documents and structured dental-chart output. These features process clinical content to provide the requested documentation functions. Use of those providers does not establish an affiliation with their consumer products or confer rights to use their trademarks.

7.2 We make no warranties of any kind, express or implied, that any Output will be (a) unique to you or your Input, (b) substantially dissimilar to the Output of other users, (c) copyrightable or otherwise subject to legal ownership by you.

7.3 Due to the nature of generative AI technology, our Generative AI features may produce unexpected results. In the event that the Output turns out to be incomplete, inaccurate or offensive, you acknowledge that they do not represent our views. If the Output makes any reference to any third party or their products or services, you acknowledge that it does not mean that we endorse the third party or their products or services, nor are we affiliated with them. We make no guarantees that the Output will be suitable for all audiences or purposes.

7.4 Responsible Use. Before relying on, copying, downloading, entering into a practice-management system or otherwise using Output, a qualified professional must review and correct the transcript, patient association, tooth and surface references, chronology, findings, treatment descriptions and generated documents. Do not use Output as the sole basis for diagnosis, treatment, medication or billing decisions. The Platform is not an emergency service and does not create a provider-patient relationship between us and a patient. To the maximum extent permitted by applicable law and any applicable BAA, we make no warranty as to the completeness, accuracy, reliability or suitability of AI-generated Output for clinical use.

8.1 You must use the Platform fairly and awfully for authorized professional dental-documentation purposes. The restrictions below concern unlawful or abusive use and do not prohibit legitimate clinical descriptions or good-faith reports of errors:

1. false or misleading information;
2. spam;
3. Unlawful sexual exploitation or abusive material, excluding lawful clinical information necessary for authorized documentation;
4. abusive of or harmful to children;
5. fradulent, deceptive or misleading, including impersonation or claiming false affiliation;
6. to infringe on or misappropriate third party's intellectual property or other proprietary rights, or plagiarism;
7. unlawful defamation or deceptive misuse of the Platform, without restricting lawful criticism or good-faith complaints; or
8. Other content whose submission or processing violates applicable law or these Terms.

8.2 By using our Services, you agree not to:

1. use the Services for any unlawful, unauthorised or illegal purpose or in violation of any local, state, national, or international law;
2. resell or sublicense Platform access, or operate an unauthorized service using the Platform; this does not prohibit authorized dental-documentation use for your patients;
3. access or create any Denti Note account without permission by any means other than our user supported interfaces;
4. remove, disable, damage, interfere with or circumvent any feature of the Services, including any security or access control mechanism or features that prevent or limit use or copying of any content;
5. make modifications to, disassemble, decompile or reverse engineer or otherwise attempt to discover the source code of any portion of the Services, except to the extent that such restriction is expressly prohibited by law;
6. use web scraping, web harvesting or web data extraction methods to extract data or Material or personal information or any other information from Denti Note, including from the AI features;
7. provide unauthorized archived or cached datasets of other users’ records or our Materials to another person; this does not prohibit lawful copying or downloading of your own reviewed clinical records using intended Platform features;
8. use any User Content (or our Materials or any any of our information or data or content) collected from Denti Note for the development or use of any software program, application, model or website, including, but not limited to, an artificial intelligence system, natural language model, large language model or machine learning;
9. interfere with the operation of the Services or any user’s enjoyment of the Services, including by:
   1. uploading or otherwise disseminating any virus, adware, spyware, trojan horse, worm, malicious code, links to phishing website or other harmful programmes or technologies or malicious content or code that could impact the operation of the Services or any computer or other device; or
   2. interfering with or disrupting any network, equipment, or server connected to or used to provide the Services;
10. sell or otherwise transfer the access granted under the Terms or any Materials or any right or ability to view, access, or use any Materials; or
11. attempt to do any of the prohibited acts described in these Terms or assist or permit any person in engaging in any of the prohibited acts described in these Terms.

8.3 You shall not use any of Denti Note AI features:

1. to create, train or improve any products or AI models to compete with Denti Note or otherwise; or
2. in a manner that violates these Terms.

9.1 We respect the copyright and other intellectual property of others, and we ask our users to do the same. We will not tolerate any acts of yours that directly or indirectly infringe on copyright or any other intellectual property rights belonging to us or others when you use Denti Note.

10.1 Personal information is handled under the Denti Note Privacy Policy. We may process personal information with our authorized personnel and service providers, including relevant group entities and contractors, as necessary to provide the Services and as described in that Privacy Policy. Where we process protected health information on behalf of a HIPAA-covered entity or business associate, the applicable Business Associate Agreement (“BAA”) and applicable law govern that processing and control over inconsistent general data-use provisions in these Terms. Upon request, we may provide a digitally signed copy of the same standard BAA presented for online acceptance. Its text is identical to the online version except for the signature area. Requesting the signed copy does not itself complete a separate signature or replace the record of online acceptance.

10.2 WE DO NOT SELL YOUR PERSONAL INFORMATION.

10.3 Please review the Denti Note Privacy Policy. It describes how we and our authorized service providers collect, use, maintain, store, transfer and disclose personal information in connection with the Services; processing of protected health information remains subject to any applicable BAA. Recording authorization, device microphone permission and requests to terminate a BAA are separate controls. Withdrawing recording authorization stops further recording until renewed but does not itself delete prior records or stop previously authorized server processing. A BAA withdrawal request is subject to verification and the applicable agreement; the stated seven-day contact period is not a promise to complete deletion within fourteen (14) days.

11.1 The Services may contain links to third party websites or applications. These websites or applications are not owned or controlled by us. Any link to third party websites or applications that you may find on our Services does not imply affiliation with us, and we do not endorse any third parties or their websites or applications. We cannot and shall not assume any responsibility for the content, privacy policies, or practices of these websites. In addition, we will not and cannot censor or amend or influence the content of these websites. By continuing to use the Services, you acknowledge and agree that we are not responsible, directly or indirectly, for your use of any third-party websites or applications, and any damage or loss caused by or in connection with use of or reliance on any content or functionality made available, or purported to be available, on or through any third party websites or applications, including those of our resellers and distributors. Your use of such websites or applications are at your own risk, and you should apply a suitable level of caution and discretion in doing so. These Terms do not apply to any third party websites or applications. When you click on any third-party websites or applications, the applicable third party’s terms and policies applies, including their privacy and data gathering practices. You should gather information to the extent you feel necessary or appropriate before proceeding with any such third-party websites or applications.

12.1 You waive your rights with respect to California Civil Code Section 1542, which says “a general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor.”

12.2 If you are a California resident, under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210 in order to resolve a complaint regarding the Services or to receive further information regarding use of the Services.

12.3 Information about applicable California privacy rights and our handling of personal information is provided in the Denti Note Privacy Policy.

13.1 These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to choice of law principles.

13.2 If you are a consumer and subject to the applicable consumer laws of your country of residence, you may resolve your claim in any competent court in that country that has jurisdiction over the claim. In all other cases, you agree that your claim arising out of or in connection with the Terms, including any question regarding its existence, validity or termination, must be resolved exclusively in the competent court with jurisdiction over our registered address, and that you submit to the personal jurisdiction of such courts. Without prejudice to the foregoing, you agree that, in our sole discretion, we may also bring any claim that we have against you arising out of or in connection with these Terms in the country in which you reside that has jurisdiction over the claim.

13.3 If you ever wish to seek any relief from us, you agree to waive the ability to pursue class action (where applicable).

13.4 TO THE EXTENT PERMITTED BY LAW, ANY CLAIM BY YOU OR US AGAINST THE OTHER MUST BE FILED WITHIN ONE YEAR AFTER SUCH CLAIM ARISES; OTHERWISE, THE CLAIM IS PERMANENTLY BARRED, WHICH MEANS THAT YOU OR WE WILL NO LONGER HAVE THE RIGHT TO ASSERT THAT CLAIM.

14.1 To use our Services, you must have a compatible mobile device, and stable internet access (fees may apply) among other technological features. This also means that the quality and availability of the Services may be affected by factors outside our control. We (and our third party vendors) do not warrant that our Services will be compatible with all hardware and software which you may use.

14.2 We shall not bear any liability for the interruption of or other inadequacies in the Services caused by your mobile network operator or circumstances of force majeure, or that are otherwise beyond our control. Where we can, as far as possible, we shall reasonably attempt to minimize the resulting losses of and impact upon you.

14.3 The Services are provided on an “AS-IS” and “AS-AVAILABLE” basis. We make no representations or warranties of any kind express or implied as to the operation and provision of such Services or any part thereof. Under no circumstance do we guarantee that the Services will be uninterrupted, secure, safe, timely or free from errors, delays or disruptions. We also do not make any warranty of our Services with regard to the merchantability, technical compatibility, title, non-infringement, fitness for any particular purpose, security and freedom from computer virus or other harmful code.

14.4 We do not guarantee the accuracy and integrity of any external links that may be accessible by using the Services and/or any external links that have been placed for the convenience of you. We shall not be responsible for the content of any third party linked site or any link contained in a third party linked site, and we shall not be held responsible or liable, directly or indirectly, for any loss or damage in connection with the use of the Services by you. Moreover, we shall not bear any responsibility for the content of any webpage that you may be directed via an external link that is not under our control.

14.5 Clinical audio and AI-generated documentation can contain omissions, transcription errors, incorrect speaker or patient associations, tooth-number or surface errors and incomplete or inaccurate clinical statements. The Platform assists documentation, not independent medical decision-making. Professional review and correction remain necessary, and applicable non-excludable duties and remedies are preserved.

14.6 You are fully responsible for any risks involved in using our Services. Any use or reliance on our Services will be at your own risk.

14.7 NOTWITHSTANDING THE FOREGOING, THIS SECTION DOES NOT EXPAND OR LIMIT (I) ANY EXPRESS, WRITTEN PRODUCT WARRANTY OR RELATED DISCLAIMERS THAT ARE PROVIDED BY US OR OUR SUPPLIERS WITH REGARD TO A PRODUCT SOLD BY US TO YOU, OR ANY WARRANTY ON A PRODUCT TO THE EXTENT REQUIRED BY APPLICABLE LAW; (II) OUR LIABILITY FOR PERSONAL INJURY TO YOU CAUSED BY US OR OUR AFFILIATES TO THE EXTENT NOT WAIVABLE OR CANNOT BE LIMITED UNDER APPLICABLE LAW; OR (III) ANY CAUSE OF ACTION YOU MAY HAVE AGAINST US OR OUR AFFILIATES THAT IS NOT WAIVABLE OR CANNOT BE LIMITED UNDER APPLICABLE LAW.

14.8 Some jurisdictions do not allow for the exclusion of implied warranties, so some of the above exclusions may not apply to you.

15.1 To the extent permissible by law, neither we nor Apple shall not be liable in any way for the quality, timeliness, accuracy or completeness of the Services and shall not be responsible for any consequences which may arise from your use of such Services.

15.2 To the extent permitted by applicable laws, you expressly understand and agree that we shall not be liable for any direct, indirect, incidental, special, consequential, exemplary or punitive damages or any other intangible losses resulting from: (a) the use or the inability to use our Services; (b) unauthorized access to or alteration of your transmission or data; (c) statements or conduct of any third party, (d) any other matter relating to the Services or these Terms (whether based on contract, tort or otherwise, and whether or not we have been advised of such damages). We shall also not be liable to you or any third party under any circumstances for damages or costs arising out of or in connection with your unauthorised use of our Services (including your failure to comply with applicable applicable local, state, federal or international laws), or any private or governmental legal action related to your use of the Services in any country. Even if we were found liable, WE SHALL NOT BE LIABLE TO YOU FOR MORE THAN THE AMOUNT YOU HAVE PAID TO US IN ACCORDANCE WITH THIS AGREEMENT IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH YOU FIRST ASSERT A CLAIM. YOU ACKNOWLEDGE AND AGREE THAT IF YOU HAVE NOT PAID ANYTHING TO US DURING SUCH TIME PERIOD, YOUR SOLE REMEDY (AND OUR EXCLUSIVE LIABILITY) FOR ANY DISPUTE WITH US IS TO STOP USING THE SERVICES AND TO CANCEL YOUR ACCOUNT. The foregoing limitations will apply even if the Services fail of its essential purpose.

15.3 NOTHING IN THIS AGREEMENT SHALL AFFECT THE STATUTORY RIGHTS OF ANY CONSUMER OR EXCLUDE OR RESTRICT ANY LIABILITY RESULTING FROM OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT OR FOR DEATH OR PERSONAL INJURY ARISING FROM ANY NEGLIGENCE OR FRAUD BY US.

15.4 You irrevocably waive all rights to seek injunctive or other equitable relief, or to enjoin or restrain the operation of the Services, exploitation of any advertising or other materials issued in connection therewith, or exploitation of the Services or any content or other material used or displayed through the Services and agree to limit your claims to claims for monetary damages, limited by these terms (if any).

15.5 Apple is not responsible for addressing your claims relating to the Denti Note app, including, but not limited to: (a) product liability claims; (b) any claim that Denti Note fails to conform to any applicable legal or regulatory requirement; and (c) any claims arising under consumer protection, privacy, or similar legislation.

15.6 YOU RELEASE US, OUR AFFILIATES, AND OUR AND THEIR DIRECTORS, OFFICERS, EMPLOYEES, PARTNERS, AND AGENTS FROM ANY CLAIM, COMPLAINT, CAUSE OF ACTION, CONTROVERSY, DISPUTE, OR DAMAGES (TOGETHER, “CLAIM”), KNOWN AND UNKNOWN, ARISING OUT OF, OR IN ANY WAY CONNECTED WITH ANY SUCH CLAIM YOU HAVE AGAINST ANY THIRD-PARTIES. YOUR RIGHTS WITH RESPECT TO US OR OUR AFFILIATES ARE NOT MODIFIED BY THE FOREGOING DISCLAIMER IF THE LAWS OF YOUR TERRITORY OF RESIDENCE, APPLICABLE AS A RESULT OF YOUR USE OF OUR SERVICES, DO NOT PERMIT IT.

15.7 You agree to indemnify, defend and hold us (and our officers, directors, agents, subsidiaries, joint ventures and employees) harmless from any claim, demand, damages or other losses, including reasonable attorneys’ fees, asserted by any third-party resulting from or arising out of your use of the Services, or any breach by you of this Agreement, however the foregoing does not apply if the infringement of rights is not attributable to your intentional or negligent behavior.

16.1 These Terms govern their stated subject matter together with the documents expressly incorporated into them. The relationship between these Terms, the other Denti Note terms, the Privacy Policy and any applicable BAA is determined by the scope and precedence provisions stated above.

16.2 You may not assign or transfer your rights or obligations under the Terms, in whole or in part, by operation of law or otherwise (and you may not delegate your duties under them) without our prior written consent. We may assign our rights or obligations under the Terms (in whole or in part) at any time without notice or consent.

16.3 The failure to require performance of any of the provisions forming the Terms by you or us will not affect our right to require performance at any other time after that, nor will a waiver by us of any breach or default of the Terms, be a waiver of any breach or default or a waiver of the provision itself. No waiver or modification of any term of these Terms will be effective unless in writing and signed by the party against whom the waiver or modification is sought to be enforced.

16.4 If any part of these Terms is held to be invalid or unenforceable, then that provision will be deemed severable from these Terms, and the invalidity of the provision will not affect the validity or enforceability of the remainder of these Terms.

16.5 To the extent permitted by applicable law, you agree to waive and will waive, any applicable statutory and common law that may permit a contract to be construed against its drafter.

16.6 Where we have provided you (directly or indirectly) with a translation of English language version of the Terms (including these Terms and the Privacy Policy), you agree that the translation is provided for your convenience only and that the English language version of the Terms will govern your usage of our Services. If there is any contradiction between what the English language version of the Terms says and what a translation says, then the English language version shall prevail.

16.7 We may restrict, suspend or terminate access where reasonably necessary to address a breach, non-payment, security risk or legal requirement, subject to applicable law and any applicable BAA. We will provide notice where reasonably practicable and legally required. Termination of access does not automatically extinguish data-access, return, deletion or preservation duties. You may request account deletion through the app’s confirmation process; subscription cancellation must be handled separately through Apple.

16.8 You acknowledge that the rights granted and obligations made under these Terms are of a unique and irreplaceable nature, the loss of which shall irreparably harm us and which cannot be replaced by monetary damages alone so that we shall be entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety or proof of damages) in the event of any breach or anticipatory breach by you.

16.9 We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including without limitation any failure to perform hereunder due to unforeseen circumstances such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, pandemics, nationwide IT networks attacks or failures, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor or materials.

17.1 We are happy to receive suggestions from our users through the Feedback function or at support@dentinote.ai. Feature requests and other product feedback are welcome. To avoid potential misunderstandings, please note that new products, features or services independently developed by or for us may be similar to your suggestions. Please provide only information needed for your request and do not send patient records or other sensitive information through an unsuitable channel.

17.2 If you voluntarily submit non-confidential suggestions about improving our services, you grant us a non-exclusive, royalty-free license to use those suggestions for that purpose. This provision does not transfer ownership of patient records, clinical content or personal information, authorize AI training, or override the Privacy Policy or an applicable BAA.

17.3 If you need to contact us or seek clarification, you may contact us as follows:

• Name: Topmuse Pte. Ltd.
• Address: 6 Shenton Way, #37-03, OUE Downtown, Singapore 068811
• Attn: Customer Service
• Email: support@dentinote.ai